Farfetch is looking for a CRM Project Manager to join the technology team based in Porto
Responsibilities
Lead/Create user stories and acceptance criteria for the product backlog
Gather and distil requirements from users and translate them into an actionable vision
Work with stakeholders to maintain the product and feature roadmap, managing backlog prioritization
Specify immediate and strategic improvements to processes and create appropriate business cases to drive CRM implementation and enhancement
Liaise with implementation and Support teams throughout the product lifecycle
Lead the delivery of new features via creation of release documentation, workshops and operational support of launches
Develop a sound knowledge of the business processes and the effect of any requested changes on that part of the business.
Responsible for the overall CRM project management and delivery
Key skills and experience
Degree in Information Systems or related field
Strong experience within CRM implementation projects
Strong knowledge of business operations including Customer Service, Sales and Marketing
Being a keen advocate of quality and continuous improvement
Ability to translate stakeholder needs into business and product requirements
Experience using sketches, workflows, wireframes and functional specifications to communicate requirements
Ability to understand and discuss technical concepts
Excellent time management skills
Ability to easily build relationships with the different players of the business
Excellent communication skills, both in Portuguese and English
Knowledge of the Scrum methodology is a plus
Apply:http:// https://express.candarine.com/campaign/url/forward/e255f6f32d64