Responsibilities                

    Lead/Create user stories and acceptance criteria for the product backlog
    Gather and distil requirements from users and translate them into an actionable vision
    Work with stakeholders to maintain the product and feature roadmap, managing backlog prioritization
    Specify immediate and strategic improvements to processes and create appropriate business cases to drive CRM implementation and enhancement

    Liaise with implementation and Support teams throughout the product lifecycle
    Lead the delivery of new features via creation of release documentation, workshops and operational support of launches
    Develop a sound knowledge of the business processes and the effect of any requested changes on that part of the business.
    Responsible for the overall CRM project management and delivery

 

Key skills and experience

    Degree in Information Systems or related field
    Strong experience within CRM implementation projects
    Strong knowledge of business operations including Customer Service, Sales and Marketing
    Being a keen advocate of quality and continuous improvement
    Ability to translate stakeholder needs into business and product requirements
    Experience using sketches, workflows, wireframes and functional specifications to communicate requirements
    Ability to understand and discuss technical concepts
    Excellent time management skills
    Ability to easily build relationships with the different players of the business
    Excellent communication skills, both in Portuguese and English
    Knowledge of the Scrum methodology is a plus

Apply:http:// https://express.candarine.com/campaign/url/forward/e255f6f32d64